The Technologies Management Blog

Telecom Providers: Updated your interest on Customer Deposits tables?

Posted by Fran Martens

Here we are, nearing the end of the first quarter of 2016 . . . and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits.

Read More
0 Comments | View Comments

Topics: customer relations rules, Customer deposits, interest on customer deposits

Don’t forget to update your Interest On Customer Deposits tables!

Posted by Fran Martens

It’s a new year, and you may need to update your billing records and/or tariffs to reflect changes in the amount of interest to be paid on customer deposits. More than 20 states set/reset the interest rate to be paid on customer deposits on an annual basis. One state – Nevada – adjusts the rate twice each year. The interest that must be paid ranges from 0% in Illinois to 12% in Rhode Island. TMI staff tracks those changes and more.

Read More
0 Comments | View Comments

Topics: customer relations rules, Telecom Rules

The Regulatory Mix - Wednesday, June 11, 2014

Posted by Amy Gross

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

Read More
0 Comments | View Comments

Topics: roaming rules, FCC, The Regulatory Mix, customer relations rules

The Regulatory Mix - Wednesday, May 21, 2014

Posted by Fran Martens

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

Read More
0 Comments | View Comments

Topics: FCC, The Regulatory Mix, Pennsylvania, energy competition, customer relations rules, FCC ICC/USF Reform Order

The Regulatory Mix - Tuesday, May 13, 2014

Posted by Amy Gross

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

Read More
0 Comments | View Comments

Topics: The Regulatory Mix, customer relations rules, Washington, telecom deregulation

Cramming Lawsuit Settlement Approved in California

Posted by Fran Martens

Posted in The Regulatory Mix dated 9/11/13, we reported that a U.S. District Court in California has approved a Settlement in a class action suit brought against Verizon Communications, Inc. for cramming. Filed in 2009, the lawsuit was brought on behalf of a nationwide class of current and former Verizon landline customers who were billed for allegedly unauthorized third-party charges submitted to Verizon by billing aggregators on behalf of third-party providers.  We thought you would like some additional information so more details are outlined below.

Read More
0 Comments | View Comments

Topics: cramming, California, customer relations rules

"Slamming" Remains a Problem for Consumers and Carriers

Posted by Karen Ritter

On August 30th, the Illinois Attorney General filed a lawsuit against a telecommunications company for allegedly switching several consumers' long distance providers without the proper authorization, a practice commonly known as "slamming."

Read More
0 Comments | View Comments

Topics: FCC, regulatory consulting, slamming, customer relations rules

The Regulatory Mix - Friday, September 6, 2013

Posted by Amy Gross

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin.

Read More
0 Comments | View Comments

Topics: The Regulatory Mix, 911, US House of Representatives, Texas, customer relations rules, regulatory monitoring

Customer Notification Continues To Be Important For Telecom Companies

Posted by Lorri Wright

In my 13 years of experience as a senior associate consultant with TMI, I have prepared and processed many telecom tariff filings for some of the biggest telecommunications carriers. Even in this deregulated, detariffed telecommunications industry, customer notice is still a hot topic with the FCC and State Commissions. Most State Commissions require telecommunications carriers to notify affected customers of any price increases or additions of new rates via a bill message, bill insert, or by direct mail. Some states require carriers to file a copy of the customer notice with the tariff revision.

Read More
0 Comments | View Comments

Topics: friday feature, tariff, customer relations rules

The Regulatory Mix From TMI - Wednesday, July 24, 2013

Posted by Amy Gross

The Regulatory Mix, TMI’s daily blog of regulatory activities, is a snapshot of PUC, FCC, legislative, and occasionally court, issues that our regulatory monitoring team uncovers each day. Depending on their significance, some items may be the subject of a TMI Regulatory Bulletin (our popular subscription service).

Read More
0 Comments | View Comments

Topics: The Regulatory Mix, ETC, tariff, customer relations rules, regulatory monitoring

Subscribe to Email Updates

Posts by Topic

see all