Avoid complaints and penalties. Preventing unauthorized carrier changes requires an understanding of rules, processes, and penalties in place at the FCC and in each state.
Fines and loss of certification are the risk of non-compliance. This unique publication assists with the important marketing and operational issues facing your business today.
Organized by state, TMI’s Preferred Carrier Change Requirements features concise summaries of applicable administrative rules and commission regulations.
Understand the following for each state:
Also included as a bonus:
Complaint Administration – States have the option of administering both state and federal slamming complaints. Carriers receiving customer inquiries are required to refer the consumer to the appropriate agency – state or FCC. Easily identify which state handle federal slamming complaints and which do not. Learn when and how to respond to state and federal complaints.